Health Plans

PAYMENT POLICY

Psychiatric services are provided and billed by Memorial Medical Group of South Florida, LLC. Our providers participate in the health insurance plans listed.

If your plan is not listed, you may contact our office to receive information and forms on how to submit a request to your insurance company.

If your insurance is not listed please call the customer service number on the back of your insurance card and ask if your policy has “out of network benefits.”

We accept payments by Visa, MasterCard, American Express, Discover, FSA (Flexible Spending Account), HSA (Health Savings Account) and Debit Cards.

Office Policies

PRESCRIPTION RENEWALS

Your prescriptions can be sent directly to your local pharmacy for pickup, or through a delivery pharmacy for added convenience. To learn more about having medications shipped straight to your home or office, please contact your insurance provider.

Our company can provide you with FMLA documentation if you meet the criteria for medical leave under this Act. It is the sole responsibility of you or your employer to provide us with the documents needed to complete the request. Please Note: Most insurances do not cover the fee to complete your paperwork. Please ask our office for the fee schedule to complete your paperwork.

 

A signed consent is required if you wish to have copies of your records sent to another doctor or organization.

Our practice participates in many insurance plans. An updated list is available on this web site or by contacting our office. Since each plan has different requirements and coverage limitations and exclusions, it is the responsibility of the patient to understand and meet the requirements of their individual plan. Most patients will have a "co-pay" or "coinsurance" (a portion of their charge which is not covered by insurance).

What billing or insurance information will I receive?
You will receive a copy of your bill. After your insurance has paid, we will provide you with a monthly statement of your account.

Why am I getting bills from physician?
Each physician who provides professional services to you may send you a separate bill from his or her office. You must contact the physician's office regarding the bill or contact your insurance for a detailed explanation of your bill. Any bills that you receive from MMG will be explained to you at your request. You may be responsible for paying these bills as well.

I received a notice that my insurance company has paid on my bill, but I can't understand how they calculated their payment amount, do you know?
If we have received any such information from your insurance company, we'll be glad to share it with you. However, for answers to any questions about insurance payments, deductibles, or co-payments, you will need to contact your insurance company.

Osenia Mental Health & Wellness
A Division of Memorial Medical Group of South Florida LLC

Contact Us

15800 Pines Boulevard, Suite 3202 Pembroke Pines, Florida 33027

Phone No: 754-273-0885

FAX: 866-610-8782

info@memorialflorida.com

Copyright   2026 Memorial Medical Group of South Florida, LLC- ALL RIGHTS RESERVED